General Information

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Thursday : 8 a.m. – 5 p.m.
Friday:                        8 a.m. – 1 p.m.

Our office will be closed on major holidays. To provide exceptional care, our team attends continuing education seminars from time to time and our office will be closed during these events. Emergency calls will continue to be answered at all times. In case of a true medical emergency please call 911. Emergency calls received after 8:00 p.m. will be answered the following day after 8:00 a.m.

Financing

It is our mission to provide you with affordable, high-quality treatment that fits your budget! We offer a variety of payment options to meet your needs. We accept all major credit cards, offer payment in full discounts and family discounts, along with automatic monthly credit or debit card processing (when requested).

We also offer no-interest financing options through our office to make your treatment more affordable. If you have any questions about financing or payment options, ask us! We will thoroughly explain your choices and work hard to accommodate your needs.

Insurance

Our office is committed to helping you maximize your insurance benefits and we do accept assignment of benefits from most insurance companies. Because insurance policies vary, we can only estimate your coverage in good faith, but cannot guarantee coverage due to the complexities of insurance contracts. Please keep in mind that we have no contractual agreement with your insurance company as we do with you. Your estimated patient portion will be paid to us with a flexible financial arrangement, and as a service you, we will bill the insurance companies for the remainder. In case of cancellation of policies or termination of benefits, you will be responsible to our office for the unpaid insurance benefit.

Inclement Weather

For the safety of our patients and our team, during the winter months our office may be closed if the local school districts announce closings. Please check with our office if you are not sure.

Appointment Policy

Our office strives to be convenient and fair to all of our patients, which is why we have carefully crafted our scheduling policies with everyone in mind. All visits, including short emergencies, must be scheduled in advance. If you have an emergency requiring immediate attention, please call right away, as we have set appointment times during the day for this purpose only.

Many of our patients have school and/or work during the day, and we are sensitive to their needs for afternoon appointments. Due to the demand for these time slots, late afternoon appointments are reserved for shorter adjustment appointments, so that as many patients can be seen in the afternoons as possible. Longer appointments, such as initial banding, de-banding, and emergency or repair appointments, will be scheduled during the day. Also, missed or cancelled appointments will often need to be scheduled during the day, since our afternoon appointments are often filled weeks in advance.

Cancellations

Your scheduled appointment time has been reserved specifically for you. We appreciate a 24-hour notice if you need to cancel your appointment in order to accommodate another patient. We are aware that unforeseen events sometimes require missing an appointment, and appreciate your cooperation.

 

  

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